Privacy Policy

1. About This Privacy Policy

Barua Electrical Works respects the privacy of customers and website visitors. This policy describes the types of information we may collect, why we use it, how we may communicate with you, and the steps we take to protect information.

2. Information We May Collect

Depending on the service or enquiry, we may collect information such as:

• Name and contact details.
• Mobile or telephone number.
• Email address, when provided.
• Electricity consumer number or other information required for a solar enquiry or application.
• Address, city, district, state and PIN code.
• Details about your electricity usage, solar requirements or servicing request.
• Information voluntarily submitted through website forms, WhatsApp, email or other communication channels.

3. How We Use Your Information

Information may be used for legitimate business and service purposes, including:

• Responding to enquiries and requests.
• Contacting customers about solar installation, servicing or maintenance.
• Understanding solar requirements and preparing service-related information.
• Processing or assisting with customer requests and applicable documentation.
• Coordinating installation, inspection, servicing and after-sales support.
• Sending service-related confirmations, updates and notifications.
• Maintaining internal records and improving our services and website.
• Preventing misuse, fraud, unauthorised access or other security issues.

4. Solar Scheme and Application Information

If you request assistance with a government solar programme such as PM Surya Ghar Muft Bijli Yojana, information may be required to support the applicable application, installation or documentation process. Any government subsidy, Central Financial Assistance, approval or eligibility decision is determined by the relevant government authorities, National Portal and/or DISCOM under the applicable rules.

5. Sharing of Information

We do not sell or rent customer information as a business practice. Information may be shared when reasonably necessary to provide a requested service or complete a required process, such as with authorised service personnel, installation partners, relevant DISCOMs, government portals or authorities, payment/service providers, or technical providers supporting our website.

We may also disclose information where required by applicable law, legal process, regulatory requirements, or to protect the rights, safety and security of our customers, business or systems.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to maintain website functionality, understand general website usage and improve the user experience. You can control cookies through your browser settings, although disabling certain cookies may affect some website functions.

7. Communication and Notifications

When you provide your mobile number or email address, we may contact you about your enquiry, booking, application, installation, servicing request or other related service. Communication may take place by phone, WhatsApp, SMS or email, depending on the information you provide and the nature of the request.

Service-related communication may continue when necessary to complete or support a customer request. Promotional communication, where applicable, may be subject to separate preferences or applicable requirements.

8. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure or misuse. However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes, meeting legal or regulatory requirements and protecting our legitimate interests.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, government portals, payment services or other external services. Their privacy practices are governed by their own policies. We recommend reviewing the applicable privacy policy before submitting information to a third-party service.

11. Children's Privacy

Our services are intended for general customers and are not specifically directed at children. We do not knowingly request personal information from children for purposes unrelated to providing a requested service.

12. Your Choices and Requests

You may contact us to ask about information associated with your enquiry or to request correction of inaccurate information, where applicable. Certain records may need to be retained where required for legal, regulatory, accounting, transaction or service purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or business practices. The updated version will be published on this page with the revised date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Barua Electrical Works.